FAQs
We welcome your interest! If you're eager to explore collaboration opportunities or join us as a brand ambassador, please reach out by sending us a message. We're dedicated to fostering meaningful partnerships and expanding our brand presence through trusted relationships. Let's team up and make magic happen! We look forward to hearing from you.
Certainly! For inquiries regarding larger volume purchases, please reach out to us via email. We offer tailored pricing and discounts for bulk orders, ensuring you receive the best value for your business needs. We look forward to discussing how we can meet your requirements.
No, we do not offer free samples for wholesale orders. However, samples can be purchased at a discounted rate of 20% off to allow you to try out our products before making a larger order. The sample fees will be deducted after purchasing bulk orders. We believe this provides you with the opportunity to assess the quality and suitability of our products for your needs.
Customer satisfaction is at the core of everything we do. We prioritize clear communication, quick response times, and personalized attention to ensure that every customer's needs are met. Our goal is to exceed expectations and create positive experiences with every purchase.
Absolutely. We stand behind the quality of our products and take great care to maintain high standards throughout the production process. From materials selection to final inspection, we adhere to rigorous quality control measures to ensure that our customers receive products that meet or exceed their expectations.
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Yes, we offer gift wrapping to add an extra special touch to your purchase. During checkout, simply select the gift wrapping option. If you'd like to include a personalized note, please make sure to write it in the designated section during checkout or email us separately with your message. We'll take care of the rest to ensure your gift is beautifully
Absolutely! We ship worldwide to bring our products to customers around the globe. We offer two shipping options for international orders: Standard Shipping with no tracking and International Air Shipping with tracking.
However, please note that international orders may be subject to customs duties and taxes imposed by the destination country.
For our US customers, please note that orders under $800 are duty-free, making the shipping process hassle-free for you.
Purchasing tracking provides you with peace of mind and ensures that you can monitor the progress of your package until it reaches its destination. It also allows for easier resolution in case of any delivery issues.
Unfortunately, since International Surface Shipping does not include tracking, we cannot offer refunds or replacements for lost or delayed packages. Therefore, we strongly encourage you to consider purchasing the Standard Shipping option with tracking for added security and peace of mind.
Yes, if you have already placed your order and would like to upgrade to Standard Shipping with tracking, please contact us as soon as possible to arrange for the upgrade. Additional charges may apply.
Yes, we offer free shipping on orders exceeding $100 within North America. This promotion applies automatically during checkout, and you'll see the shipping fee deducted if your order qualifies. More over, this option comes with insurance coverage of $100 Canadian
Certainly! If you'd like your items to be purchased as gifts for friends or family, please specify it in the order notes during checkout or send us an email. We'll ensure that your order is handled with care and marked appropriately for gifting purposes.
Your satisfaction is our top priority, and we want to ensure you have a positive experience with us. If you encounter any issues or problems with your order, please contact our customer support team right away. We'll work diligently to resolve any issues and ensure you're completely satisfied with your purchase. Your feedback is valuable to us, and we appreciate the opportunity to make things right.
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