Returns & Exchanges Policy
Thank you for choosing Jkloset Boutique De Luxe. Your satisfaction is our priority, and we want to ensure a hassle-free experience. Please review our return and exchange policy below.
Return
7-Day Return Policy:
- You have 7 days from the delivery date to return items for a refund or exchange, but we only accept returns for defective or damaged items.
- Items must be unused, in their original condition, and with the original packaging.
Initiating a Return:
- To start the return process, please contact our customer service team at jk*****@pr********.com
- Provide your order number, the item(s) you want to return, and details of the defect or damage.
Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable and insured shipping method for your protection.
Refund Processing:
- Once we receive the returned item and verify the defect or damage, we will process the refund within 2 business days.
- Refunds will be credited to the original payment method.
Note: Changing Mind Returns
- We do not accept returns for items due to a change of mind. Please consider your purchase carefully before making a decision.
- Please note that lighting in our photos may cause colors to appear slightly different from the actual item. We strive for accuracy, but variations can occur due to lighting and monitor settings. We encourage you to ask questions before purchasing, as we do not accept returns or exchanges based on slight colors differences.
- Additionally, our items are handmade, meaning each piece is unique. Minor imperfections are natural, adding to their unique charm.
- By completing your purchase, you acknowledge and accept these conditions.
Exchanges
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us within 7 days of delivery.
- We will arrange for the return and replacement of the item at no additional cost to you.
Wrong Item Received:
- If you receive the wrong item, please contact us within 7 days of delivery.
- We will arrange for the return and replacement of the correct item at no additional cost to you.